Can I pay by invoice?
Please contact John to set up an account: john@aotearoabooks.co.nz
What is the return policy?
Returns and refunds are accepted under some conditions. You can read our full policy here. Please contact us to initiate a return/refund.
How much does postage cost?
Please see the full table of delivery rates and times here.
When will I receive my order?
Most items are either in stock or available from local suppliers and shipped within 1-6 business days. Please allow an additional 1-2 business days for delivery within NZ or 2-4 weeks for international delivery.
Some items may need to be ordered from international suppliers. In this case it could take 2-3 weeks to dispatch your order.
If you would like to follow up on the status of your order, please contact us.
What do I do if I received a defective product?
We will replace or refund damaged or faulty items. Please contact us within 5 business days from the delivery date.
How do I make changes to an order I’ve already placed?
If you want to change or cancel an order, please contact us as soon as possible after placing the order.
Where are you located?
Aotearoa Books is an online bookstore with worldwide shipping. Our physical warehouse is based in Auckland, New Zealand. Full address below:
You may contact us by phone, email, or contact form. We are available to answer your questions on business days between 8:30am and 4:30pm NZ time.
Phone: +64 9 309 9844
Email: sales@aotearoabooks.co.nz